ConnectWise Automate (Labtech) Setup Files

**please see files available for download at the bottom of this article**

We recommend downloading and installing:

• AutoElevate INSTALL.xml - this script downloads the MSI and sets the company name, location, and license key as variables (prior to running script save your AE license key in the company/info tab in Automate) and initiates a silent installation of the Agent in "Audit" mode.

You may also want:

• AutoElevate LIVE MODE INSTALL-v12.xml - this script downloads the MSI and sets the company name, location, and license key as variables (prior to running script save your AE license key in the company/info tab in Automate) and initiates a silent installation of the Agent in "Live" mode.

(For an explanation of "Audit" and "Live" mode please see https://support.autoelevate.com/hc/en-us/articles/115003709732-System-Overview-System-Agent )

To uninstall we recommend to consider the following:

If an uninstall of the agent is necessary we recommend uninstalling by "deleting" the computer from the AutoElevate Admin Portal (https://msp.autoelevate.com ). This will remove the computer from the Admin Portal and will also initiate an uninstall of the AE Agent. To "delete" the computer go to the Computers screen in the AE Admin Portal and then select the computer(s) and click the "Actions" menu and "Delete". 

If an installation of agent has taken place but has not shown up in the Admin Portal (make sure you are looking at current data by clicking the 'refresh data button' at the top right corner of the computers screen) and also is confirmed to be installed on the target machine you can use the AutoElevate Uninstall-v12.xml script to initiate uninstall from Automate.

Since AutoElevate agents are updated on a continual basis we DO NOT RECOMMEND UNINSTALLATION VIA SCRIPT IF THE AGENT HAS BEEN INSTALLED FOR ANY LENGTH OF TIME AND IS BEING REPORTED IN THE AE ADMIN PORTAL. TO INITIATE AN UNINSTALL AE RECOMMENDS USING THE AE ADMIN PORTAL AS DESCRIBED ABOVE.

Additional Notes:

The attached scripts were generated on version 12 of ConnectWise Automate but have been confirmed to work in versions v11 as well. 

Download Labtech Script files. See instructions on ConnectWise Automate (Labtech) setup and deployment.

Version 11 - notes: An issue was reported when importing the scripts into v11 that the import fails part way through due to the system not having the cache updated or refreshed. If this occurs, delete the script from your system and then reload the cache and navigation tree in the Labtech Control Center and then re-import the script. It should succeed once the cache has been reloaded and it then can see that the EDTs (extra data fields) are there. If there are any additional issues please open a ticket by emailing support@autoelevate.com.