** Please see additional information on the operation of the AutoElevate system here **
AutoElevate is comprised of 4 basic components:
1) Agents - and Agent service which runs on each workstation that you want to manage
2) AutoElevate Notification Server - Server which talks to the Agents
3) Web Admin Portal - Place where MSPs can login to control the system
4) Notification Apps - Android, iOS, and Windows applications that technicians use to receive and respond to client requests from
Agents monitor for UAC (Windows requests for username/password) windows on the client machine. When a UAC window is detected our agent works quickly in the background to determine the origin of the request, the unique MD5 hash (the "fingerprint" for each application), the computer's security disposition, and information about the request. The Agent replaces the Windows UAC with a customized interface which is branded and customized by each MSP. Through that interface the end user selects whether or not they wish to gain approval for access to what they are attempting to do.
If the end user says "yes" to the AutoElevate dialog box then the request is forwarded to the notification server which then routes the request to the Notification Apps.
Technicians with the Notification App can quickly and easily evaluate the request and build rules to either accept or deny the requested MD5 hash to be allowed this one time, for this computer, location, client, or for the entire MSP practice.
If the end user's request is approved then the notification is sent back to the user's screen telling them that the request has been granted and it then elevates the request token to administrator privileges so the end user continue with the installation or action that was requested.
If the request is denied a ticket is opened for the issue and then communicated back to the end user.
UAC events that are generated from each machine are applied against the set of rules (allow/deny) that have been established by the MSP. The system is designed to allow an MSP to convert admin users to standard users without hampering their productivity while giving the MSPs a quick way to respond to those requests which otherwise can be contentious and time consuming after the fact.
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