Agents currently have 3 modes: Audit, Live, and Technician. When a machine is in “live” mode and a technician goes onsite to work on the machine they can put the machine into Technician Mode so that the machine works normally without the AutoElevate system intercepting the UAC prompts. This enables onsite technicians to carryout their activities without creating any additional requests which would be seen other technicians who are monitoring the AE Mobile App for client requests.
To enter Technician Mode do the following:
- With the agent in "Live" mode, Launch something that requires admin privileges which will then launch our dialog box.
- In the bottom right hand corner of that box is a link for Technician Mode. Click the link and login with your AutoElevate credentials (email address and password) which will then put a dialog box on the bottom right hand corner of the screen reminding you that the system is in Technician mode.
While in Technician Mode the system will work normally so that you can simply enter your Windows credentials to do admin functions as you normally would. Once done you can simply click the button to turn the system back to “Live” mode.