Datto Autotask PSA - Permissions for API User Security Level

 Permissions by Section
Note: All other sections not mentioned here can be set to No Permission

CRM

• Account & Contact Access
  • Customer & Cancelation
    • All
• Object Permissions
  • Configuration Items & Subscriptions
    • View = All

Service Desk

• Object Permissions
  • Tickets
    • View = All
    • Add = Yes
    • Edit = Yes
      
      
• Time Entry Permissions
  • Can modify Non-Billable setting on ticket time entries
    • Enabled (Checked) - Only needed if you want time entries on internal tickets
  • Can modify Show on Invoice setting on ticket time entries
    • Enabled (Checked) - Only needed if you want time entries on internal tickets
  • Can modify Work Type on ticket time entries
    • Enabled (Checked)

Admin

• Feature Access
  • Resources/Users (HR)
    • Enabled (Checked)
  • Service Desk (Tickets)
    • Enabled (Checked)

Web Services API

• Feature Access
  • Can login to Web Services API
    • Enabled (Checked)