Troubleshooting: Local Diagnostic Mode

Local Diagnostic Mode for an agent can be set by adding a new REG_DWORD value to the "HKLM\SOFTWARE\AutoElevate" registry key (you will need to run Regedit as admin to do this). The value should be named: "LocalDiagnosticLoggingEnabled"

Set it to 1 for ON and 0 for OFF (or remove it for off)

Once this has been set, please try what was failing previously or perform whatever actions you were instructed to do from the support document or AutoElevate support technician. Once you are done, go to the "C:\Program Files (x86)\AutoElevate" directory, zip the contents and send all the files in the "logs" directory to support@autoelevate.com (or as a reply to an existing open ticket)

NOTE: DO NOT LEAVE THIS SETTING ENABLED. Once you are done testing please turn it off as it can hinder performance if left enabled during normal operation.

Once we have those files we will be able to troubleshoot what's may be going on and assist you further.