If you plan on utilizing the Zendesk Integration you will need to first purchase the integration using the following link: https://www.autoelevate.com/zendesk-support-ticketing-integration/
Once the integration has been purchased a support ticket will be opened which will track your integration setup and will contain information on how to securely send your API token information to AutoElevate.
Once the API token has been setup and AutoElevate is successfully communicating with your Autotask PSA account the AutoElevate Support Team will complete the configuration and integration via the API.
Here’s How to Setup the Zendesk Token API:
In your Zendesk web portal create an API token for your AutoElevate integration by doing the following:
On the left go to Admin (Gear icon)-> Click "Go to Admin Center" link-> (scroll down on the left under Apps and Integration) APIs-> Zendesk API
Enable "Password access"
Enable "Token access"
Click "Add API token"
"API token description" name it "AutoElevate" (or your name preference so that you recognize for AE)
Copy token and Click Save
Copy the token that is created to be included with your preferences spreadsheet (Zendesk PSA - Integration Setup Preferences) to be sent back to us securely using the secure link provided by us (when your integration service ticket was opened).