Agent - Offline version of the agent

Planned

Follow

Todd Jones

• December 17, 2017 16:28

Add the ability for the agents to maintain rules and elevate requests even if they are 'offline'. 

4

• Official comment

  

  Todd Jones

  • December 23, 2020 22:30

  We are shooting to have this done towards the end of Q1 of 2021 along with several other features. 

  Comment actions Permalink
• 

  Peter Pokorny

  • November 24, 2020 15:54

  This would be very helpful, especially since some of our technicians are in secure facilities with no access to internet at times.

  0

  Comment actions Permalink

Please sign in to leave a comment.