automatically assign configuration and contact in Connectwise ticketing

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Kent Calero

• April 06, 2022 15:36

We would like to build additional notifications to end-users when things have been approved / denied, but to do with Connectwise, we need to automatically assign the contact and/or configuration to the autoelevate ticket.

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• Official comment

  

  Dave Sibiski

  • November 18, 2022 22:58

  Kent Calero Sorry for the late reply on this (so you may have already figured it out) but our system is designed to add configurations to tickets as long as the "Computer" is "Linked to Ticketing System". If you are having issues "Linking" your Computers...please do write in to support@autoelevate.com and mention this conversation and we can go from there.

  Additionally, we will be closing this site down as it has been replaced by our new "Roadmap" that can be found here: https://github.com/AutoElevate/roadmap#readme

  In the meantime though, could you explain more of what you meant by "We would like to build additional notifications to end-users when things have been approved / denied"?

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