Dave Sibiski
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Agent Dialog Defaults & Customization
Starting with Agent v2.1, the ability to customize dialog messaging is available. This can be accomplished by visiting the Settings screen (you will need to be an Administrator) and filling out the...
System Agent Installation
***Please note the AutoElevate Agent is designed for and supported on Windows workstations version 7, 8, 8.1, 10 & 11 as well as Server 2008/R2, 2012/R2, 2016, 2019, 2022 and will work on RDS, Term...
Technician Bypass Mode - Technician Mode Authentication Setting
Technician Mode (please see Technician Mode - 2FA Authentication & Command Tray) and Technician Bypass Mode can be initiated from the Admin Portal or directly from each workstation. In either case ...
Creating Rules From UAC Events
To create rules from UAC events do the following: Login to the Web Admin Portal at https://msp.autoelevate.com using your email address and AutoElevate password. 1) In the left-hand Column click "E...
Datto Autotask PSA Integration Setup Preferences
Once the API keys have been setup and AutoElevate is successfully communicating with your Autotask PSA server, and once your preferences have been received, we will continue with the following step...
Am I charged for extra technicians?
No. You can have as many technicians using the system as you desire. The monthly charge is based upon the number of Agents that are registered and active on machines.
What happens if my technicians don’t respond to a client request before the timer is up?
When the end user has made a request and the timer expires an additional dialog box with appear that states that the technician is evaluating the request, a ticket has been opened, and that they wi...
Do I have to have my own on-premise server?
No. AutoElevate is a cloud based service and software platform. All you have to have to get started is a license key and instructions. We maintain the server, the mobile apps, security, updates, an...
Welcome to the AutoElevate Help Center!
The Help Center is designed to provide a complete self-service support option so you can find answers to your questions quickly. The Help Center is made up of two parts: a knowledge base and a comm...
How to Automatically Remove Admin Privileges
AutoElevate allows for rapid conversion of users to Standard user privileges and can ensure enforcement of your security policies. This can be done by location, company, or globally from the "Setti...