General & Troubleshooting
General Technical Information and Resolution to known issues
- Advanced Rules: File & Publisher Certificate Identification Criteria
- Technician Mode Ticketing
- Technician Mode - 2FA Authentication & Command Tray
- How to Automatically Remove Admin Privileges
- Settings Overview
- Troubleshooting: Local Diagnostic Mode
- Troubleshooting: Computers Not Appearing in Admin Portal After Install
- UAC Levels & Windows User Account Control Settings
- Enabling Browser Based Notifications For Technicians
- Firewall Whitelisting
- Agent Dialog Defaults & Customization
- Elevation Types
- CLSID Support
- Technician Bypass Mode - Technician Mode Authentication Setting
- VirusTotal Integration Enhancements
- User Management from the Admin Portal
- Creating Rules From UAC Events
- Copying Rules
- Moving Rules
- Technician Mode
- Removing Rules